Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Responsibilities
· Manage inbound and outbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs and clarify information
· Keep records of all conversations in our call center database in a comprehensible way
Requirements
· Previous experience in a customer support role
· Strong phone and verbal communication skills along with active listening
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively